Wow, what a year 2020 has been. Who would have thought at the beginning of 2020 that the world would be faced with a global pandemic and the way we do business would change forever. I know I am not the only one that was caught by surprise.

During this crazy time, many organizations had to go from a brick and mortar model to a virtual work environment overnight. Quickly creating systems and processes to help take care of their business needs. Now, during the craziness of setting up all the systems and processes, how much time was taken to think about how the organization will handle Conflict in a virtual work environment? Yes, I said conflict. Let’s face it, conflict is inevitable. It is going to happen. 

However, having conflict in a virtual environment and not having things in place to handle it can be a disaster waiting to happen. This is because the individual that is having the conflict is left in isolation. They have nothing but time to think about the conflict. Dwell on it, mull it over and over in their mind. At the end of the day, this is not good for the company and especially not the employee. 

How does your organization handle conflict in a virtual environment? I am going to outline steps to help your organization with virtual conflict.

  1. Start with changing the way your organization looks, thinks, and handles conflict. This is the time for you to ask yourself, “How do we currently handle conflict overall, not just in a virtual environment?” You might need to ask some employees how their feel conflict is being handled to get a true picture.
  2. Develop a Conflict-Competent organization. This is where you make conflict a part of your organization’s life. This is where you give/encourage your employees to share their views, challenge the status quo of “we have always done it this way” and most importantly, with respect, discuss issues about conflict with management. 
  3. Create other paths for employees to share their issues about conflict with the organization. This can be done by creating a Google form that Human Resource would receive and can help with reaching out to the employee.
  4. Have a weekly check-in process. This is where the supervisor/manager schedules 10 to 15 minutes to see how the employee is doing and lets your employees know that you care.

Not sure how to get started? This is where AZREACT comes in, we can help your organization. We will provide training on conflict resolution for your employees. In order for your employees to truly know and understand how to handle conflict and move to a conflict competent organization will require training. For most of us, confidently handling conflict is not a skill that comes naturally. But it is a skill that we can hone and practice. 

AZREACT’s Resolving Conflict course will do just that. Your employees will be taught skills that will help them understand how they currently feel, think, and react to conflict. They will also be taught other valuable skills such as active listening, how to read body language, and one of my favorites, word choices. Let us help your team, click the link below to get started.

Share your thoughts in the comments below on how your organization is handling conflict in a virtual environment.